Terms of Service

Last updated: October 18, 2025

1. Agreement to Terms

By accessing and using CloudNetWave services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

2. Services Description

We provide web development services including WordPress hosting, VPS hosting, and database integration. The specific details of each service are outlined on our service pages and order confirmations.

3. Account Registration

When you purchase our services, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

4. Payment Terms

By purchasing our services, you agree to the following payment terms:

  • All prices are listed in US Dollars (USD)
  • Payment is required before service delivery begins
  • We accept credit cards via Stripe and PayPal payments
  • All sales are final unless covered by our refund policy
  • You are responsible for any applicable taxes

5. Refund Policy

We offer a 30-day money-back guarantee on all our services. To request a refund:

  • Contact us within 30 days of purchase
  • Provide your order number and reason for refund
  • Refunds will be processed within 5-10 business days
  • Refunds are issued to the original payment method

6. Service Delivery

We commit to delivering services within the estimated timeframes specified for each tier. However:

  • Delivery times are estimates and not guarantees
  • Delays may occur due to circumstances beyond our control
  • We will communicate any delays promptly
  • Failure to provide required information may delay delivery

7. User Responsibilities

As a user of our services, you agree to:

  • Use services only for lawful purposes
  • Not engage in any activity that disrupts our services
  • Not attempt to gain unauthorized access to our systems
  • Provide timely responses to our communications
  • Maintain backup copies of your data

8. Intellectual Property

Upon full payment, you own the deliverables we create for you. However:

  • We retain rights to our tools, frameworks, and methodologies
  • Third-party components remain under their original licenses
  • We may showcase completed work in our portfolio

9. Warranties and Disclaimers

We warrant that our services will be performed with reasonable skill and care. However:

  • Services are provided "as is" without additional warranties
  • We do not guarantee uninterrupted or error-free service
  • We are not liable for third-party service interruptions
  • You are responsible for testing before production use

10. Limitation of Liability

To the maximum extent permitted by law:

  • Our liability is limited to the amount you paid for services
  • We are not liable for indirect, incidental, or consequential damages
  • We are not liable for loss of profits, data, or business opportunities

11. Support Services

Support is provided according to your service tier:

  • Starter: Email support during business hours
  • Professional: Priority support with faster response times
  • Enterprise: 24/7 dedicated support

12. Service Modifications

We reserve the right to:

  • Modify or discontinue services with notice
  • Update pricing for future purchases
  • Change these terms with reasonable notice

13. Termination

We may terminate or suspend services if you:

  • Violate these terms of service
  • Use services for illegal purposes
  • Fail to pay for services
  • Engage in abusive behavior toward our staff

14. Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

15. Dispute Resolution

In the event of any dispute:

  • Parties will first attempt to resolve through good faith negotiation
  • If unresolved, disputes may be subject to arbitration
  • Each party bears their own costs unless otherwise determined

16. Contact Information

For questions about these Terms of Service, please contact us at:

Email: admin@yourwebsite.com
Website: https://cloudnetwave.com